Refund & Cancellation Policy

Refund & Cancellation Policy

At Ollie n Kiki, we are committed to delivering high-quality products for your pets. We value your satisfaction and strive to ensure a seamless shopping experience. Please read our Refund & Cancellation Policy carefully to understand your rights regarding refunds, returns, and cancellations.

Refund Policy

  1. Non-Returnable Items:

    • Due to the nature of our products, we do not accept returns once the product has been delivered, except in cases specified below.

  2. Eligible Returns:

    • Incorrect Product: If you receive a product different from what you ordered, please contact us within 48 hours of delivery. We will arrange for a replacement or a full refund, provided the product is unused and in its original packaging.
    • Expired or Damaged Products: If the product you received is expired or damaged, please notify us within 48 hours of delivery. We may ask for photographic evidence to assess the issue. A replacement or full refund will be processed once the return is approved.

  3. Return Process:

    • To initiate a return, please contact our customer service team at  support@ollienkiki.com with your order number and the reason for the return. Returns must be pre-approved, and unauthorized returns will not be accepted.

  4. Refund Method:

    • Approved refunds will be processed back to the original method of payment within 7-10 business days after we receive and inspect the returned item.

Cancellation Policy

  1. Order Cancellations:

    • You can cancel your order within 24 hours of placing it or before the order has been dispatched, whichever comes first. Once the order is dispatched, cancellations are not allowed.

  2. Cancellation Process:

    • To cancel an order, please contact us at support@ollienkiki.com with your order number. Our team will confirm the cancellation and process any applicable refunds.

  3. Refund for Cancellations:

    • Refunds for cancelled orders will be processed back to the original method of payment within 7-10 business days from the date of cancellation.

Please Note:

  • We reserve the right to reject any return, refund, or cancellation request that does not comply with the terms outlined above.

For any further questions or assistance, please reach out to our customer support team at support@ollienkiki.com. We're here to help!