FAQs: Your Guide to Ollie'n'Kiki
Our story and mission
About Ollie n Kiki
What is Ollie'n'Kiki?
Ollie'n'Kiki is a premium pet food brand that offers high-quality, natural meals specifically crafted to support your pet's health and happiness. Inspired by our own pets, Oliver and Kiki, we’re dedicated to providing nutritious, delicious food that your furry family members will love.
What makes Ollie'n'Kiki different from other pet food brands?
Ollie'n'Kiki sets itself apart by using 100% human-grade ingredients without any fillers, artificial preservatives, or colors. Each recipe is crafted with care, focusing on natural nutrition that meets the highest standards, ensuring your pet enjoys not just a meal, but a healthy, happy lifestyle.
Where are Ollie'n'Kiki products made?
Our products are carefully made with stringent quality controls to ensure the best for your pets. We source ingredients responsibly and adhere to high manufacturing standards to deliver safe and nutritious food.
Are your ingredients sourced locally?
We prioritize sourcing ingredients from trusted suppliers to ensure the best quality for our products. While we aim to source locally whenever possible, our primary focus is on quality and safety to meet the nutritional needs of your pets.
What is the mission of Ollie'n'Kiki?
Our mission is to enhance the well-being of pets by providing them with food that’s not only nutritious but also delicious. We believe in nurturing the bond between pets and their owners through high-quality, honest food that you can trust.
What’s inside our food?
Product Information
What types of pet food do you offer?
Ollie'n'Kiki currently offers two types of wet dog food: 'Chicken & Pumpkin Delight with Coconut' and 'Chicken & Rice Feast with Ashwagandha.' Each type is available in two variants: 100g and 300g packs, catering to different portion needs.
What ingredients are used in Ollie'n'Kiki products?
Our recipes include high-quality chicken, wholesome ingredients like pumpkin, rice, ashwagandha, and coconut. We use 100% human-grade ingredients without any artificial preservatives, fillers, or colors, ensuring balanced nutrition in every meal.
Are your products grain-free?
Our 'Chicken & Pumpkin Delight with Coconut' is a grain-free option, perfect for pets with grain sensitivities. The 'Chicken & Rice Feast with Ashwagandha' includes rice, providing a wholesome grain option for balanced nutrition.
Do your products contain any artificial preservatives, fillers, or colors?
No, Ollie'n'Kiki products are made with natural ingredients and are free from artificial preservatives, fillers, and colors. We believe in pure, honest nutrition for your pets.
How do you preserve your products without artificial preservatives?
Ollie'n'Kiki uses retort technology to naturally preserve our wet food. This process involves cooking the food at high temperatures in sealed containers, which locks in the nutrients and flavors while ensuring the food remains safe and shelf-stable without the need for artificial preservatives.
Are Ollie'n'Kiki products suitable for all dog breeds and sizes?
Yes, our products are suitable for dogs of all breeds and sizes. Adjust feeding portions according to your dog’s weight, age, and activity level to ensure they receive the appropriate amount of nutrition.
Do you offer products for cats?
Currently, Ollie'n'Kiki focuses on providing premium nutrition for dogs. We may consider expanding to include cat food in the future, so stay tuned for any updates!
Are your products suitable for pets with allergies or dietary restrictions?
Our grain-free option, 'Chicken & Pumpkin Delight with Coconut,' may be suitable for pets with grain allergies. For pets with other dietary restrictions, we recommend consulting with your veterinarian to ensure our products meet their specific needs.
Is Ollie'n'Kiki food balanced and complete?
Yes, our recipes are designed to provide balanced and complete nutrition, meeting the dietary needs of dogs at various life stages. Our formulations include high-quality proteins, healthy fats, and essential vitamins and minerals to support overall health.
How much should your pet eat?
Feeding Guidelines
How do I know how much to feed my pet?
We provide detailed feeding guidelines on our packaging and website, based on your pet’s weight. Refer to our Feeding Guidelines page to find the recommended daily portion for your pet. Always adjust portions based on your pet’s age, breed, activity and specific dietary needs.
How do I transition my pet to Ollie'n'Kiki food?
To transition your pet smoothly to Ollie'n'Kiki, start by mixing 25% of Ollie'n'Kiki food with your pet’s current food. Gradually increase the Ollie'n'Kiki portion over 7-10 days until it fully replaces the old food. This gradual change helps prevent digestive upset and allows your pet to adjust comfortably.
What if my pet has a sensitive stomach?
Our recipes are crafted with gentle, natural ingredients that suit most pets, including those with sensitive stomachs. For pets with known sensitivities, start with smaller portions and transition gradually. If you notice any signs of discomfort, consult your veterinarian for personalized advice.
Can I feed Ollie'n'Kiki to puppies or senior dogs?
Yes, Ollie'n'Kiki products are suitable for all life stages, including puppies and senior dogs. Be sure to adjust the portion sizes to meet the specific nutritional needs of your pet’s age, activity level, and health condition.
Can I mix Ollie'n'Kiki with my pet’s current food?
Absolutely! Mixing Ollie'n'Kiki with your pet’s current food is a great way to transition and add variety to their diet. It also helps gradually introduce new flavors and textures to your pet.
How should I store Ollie'n'Kiki products?
Our wet food should be stored in a cool, dry place before opening. Once opened, store any unused portions in the refrigerator and use them within 2-3 days to ensure freshness.
What if my pet doesn’t finish their meal?
If your pet doesn’t finish their meal, refrigerate the remaining portion and try offering it again later. Ensure that any uneaten food is stored properly to maintain its quality. If your pet consistently leaves food, consider adjusting the portion size.
How we deliver to you
Shipping and Delivery
Where do you ship to?
We ship pan India, making it easy for pets across the country to enjoy Ollie'n'Kiki's nutritious meals.
How long does shipping take?
Once your order is dispatched within 24-48 hours, delivery typically takes 3-7 business days, depending on your location. We strive to get your pet’s food to you as quickly as possible!
How much does shipping cost?
Shipping costs vary based on your delivery zone and the total value of your cart:
- For orders up to ₹1000: Shipping cost is ₹99.
- For orders between ₹1001 and ₹1499: Shipping cost is ₹50.
- For orders above ₹1500: Shipping is free.
Can I track my order?
Yes, you will receive a tracking link via email once your order is dispatched. This allows you to monitor the status of your delivery until it arrives at your door.
You can also click here to track your order.
What should I do if my order hasn’t arrived?
If your order hasn’t arrived within the expected timeframe, please contact our customer support team at support@ollienkiki.com or can also fill the form here. Provide your order number, and we’ll assist you in resolving the issue promptly.
Can I change my shipping address after placing an order?
If you need to change your shipping address, contact our customer support team immediately. We will do our best to accommodate your request if the order hasn’t already been processed for dispatch.
What should I do if I receive a damaged package?
If your package arrives damaged, please take photos of the packaging and the contents inside, and contact our customer support team at support@ollienkiki.com. We’ll work with you to resolve the issue and ensure your pet receives the high-quality products they deserve.
Do you offer express or expedited shipping?
Currently, we provide standard shipping with a dispatch time of 24-48 hours. We are exploring express shipping options for future enhancements to our service.
Placing an order made easy
Orders and Payments
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards, debit cards, net banking, UPI, and popular payment wallets like Paytm and Google Pay, making it convenient for you to shop with Ollie'n'Kiki.
Can I change or cancel my order after it’s been placed?
If you need to change or cancel your order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request if the order hasn’t already been processed for dispatch.
How do I apply a discount code to my order?
You can apply a discount code during the checkout process. Simply enter the code in the “Discount Code” field and click “Apply” before completing your purchase to enjoy your savings.
Is my payment information secure?
Yes, we take your security seriously. All transactions are processed through secure payment gateways that use encryption and other security measures to protect your payment information.
What should I do if my payment fails?
If your payment fails, please try again or use a different payment method. If the issue persists, contact your bank or payment provider for assistance. You can also reach out to our customer support team for help.
Will I receive an order confirmation?
Yes, once your order is successfully placed, you will receive an order confirmation email with all the details of your purchase, including the order number and a summary of items.
Can I get a GST invoice for my order?
Yes, we provide a GST invoice with every order. You can download the invoice from your account on our website or request it via email from our customer support team.
Our return policy explained
Returns and Refunds
What is your return policy?
Due to the nature of our products, we do not accept returns once the product has been delivered, except in specific cases. Eligible returns include incorrect products or items that are expired or damaged. For eligible returns, please contact us within 48 hours of delivery.
What items are eligible for returns?
Returns are eligible under the following conditions:
- Incorrect Product: If you receive a product different from what you ordered, please contact us within 48 hours of delivery. The product must be unused and in its original packaging to qualify for a replacement or a full refund.
- Expired or Damaged Products: If you receive an expired or damaged product, notify us within 48 hours of delivery. We may request photographic evidence to assess the issue. Once the return is approved, we will process a replacement or full refund.
How do I initiate a return?
To initiate a return, please contact our customer service team at support@ollienkiki.com with your order number and the reason for the return. All returns must be pre-approved, and unauthorized returns will not be accepted.
How will I receive my refund?
Approved refunds will be processed back to the original method of payment within 7-10 business days after we receive and inspect the returned item.
What is your cancellation policy?
You can cancel your order within 24 hours of placing it or before the order has been dispatched, whichever comes first. Once the order is dispatched, cancellations are not allowed.
How do I cancel an order?
To cancel an order, please contact us at support@ollienkiki.com with your order number. Our team will confirm the cancellation and process any applicable refunds.
How are refunds processed for cancelled orders?
Refunds for cancelled orders will be processed back to the original method of payment within 7-10 business days from the date of cancellation.
We’re here to help
Contact and Support
How can I contact Ollie'n'Kiki’s customer support?
You can reach our customer support team by emailing us at support@ollienkiki.com. We are here to assist you with any questions, concerns, or feedback you may have about our products or your orders.
You can also fill the form here.
What are your customer support hours?
Our customer support team is available Monday to Friday, from 10:00 AM to 5:00 PM IST. We strive to respond to all inquiries within 24-48 hours during business days.
Can I provide feedback on your products?
Absolutely! We value your feedback and would love to hear about your experience with Ollie'n'Kiki. You can share your feedback via email at support@ollienkiki.com or leave a review on our product pages. Your insights help us improve and continue providing the best for your pets.
How do I report an issue with my order?
If you encounter any issues with your order, such as receiving the wrong product or experiencing a delivery delay, please contact our customer support team at support@ollienkiki.com with your order number and details of the issue. We will work quickly to resolve the problem.
How can I request information about partnerships or collaborations?
For partnership or collaboration inquiries, please reach out to us at support@ollienkiki.com with details about your proposal. We are always excited to explore new opportunities that align with our mission and values.